Storage Talk with CEO Tom Rogers: Western Pacific creates partnerships for the long-term

July 20, 2021 11:32 am

WPSS CEO Tom RogersAfter thirty plus years, we continue working hard every day to make Western Pacific the most preferred and trusted resource for material handling products and to be the partner of choice for creative, innovative storage solutions.

Simply put, that’s our strategic approach to the market; focusing on partnering with our dealers – nurturing long term relationships and helping our dealers in turn develop long-term relationships with their customers, our end-users.

And the key to those successful relationships? We never stop asking questions of ourselves, our distributors and our end-users and listen to what they have to say.

We ask these types of questions each day: How can we amaze our customers? How can we refine our processes? How can we support our clients and partner in their success?

We work at being worthy of these trusting relationships, encouraging constant communication. Our distributors listen to their customers, and we listen to both; leading to superior products, brought to market through the discipline of Lean manufacturing principles and supported by responsive customer service teams.

A win-win-win for all.

Let me know how we can support you – I definitely want to hear from you.
~Tom Rogers

 

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