Thank you for assisting us with our recent catwalk storage system at the Southern California distribution center.
We appreciate the custom design and engineering support. Western Pacific did an outstanding job managing the project, and the logistics of materials. Shipping in multiple phases was an excellent solution that enabled our customer to expand their storage space, without interrupting their daily operations or throughput.
We look forward to working on the next project with WPSS.
PURCHASING REVIEW – GLOBAL EQUIPMENT COMPANY
As you know customers expect on-time delivery. It’s also true that shipping on-time is less costly for you and Global. It decreases unnecessary follow-up and customer service calls while opening the door to repeat orders. We want to share some of the variables that we are tracking to identify problems and increase service levels.
Please review this monthly report of orders placed with your company.
Total # of Orders Shipped On Time: 3 (100%)
Total # of Orders Shipped Late: 0 (0%)
Total # of Orders YTD: 9
Once again your customer service people have gone above and beyond to make things happen for me, and in turn, make me (and WPSS) look good to my customer.
Oakley contacted me late last night with a shelving requirement for a temporary retail store in Manhattan. I contacted Margaurite first thing this morning about the requirement and Sue handled it in her absence. Sue & the crew in Kentucky were able to get the order out today and we will meet Oakley’s Tuesday delivery requirements.
I just wanted to let you know your customer service people are fantastic and that we truly appreciate their efforts to always help us – they are a huge reason we continue to do business with WPSS.
Granite Distribution Solutions, Inc
Upon learning the scale of this project, we contacted Western Pacific as we knew that you would be able to manufacture all the components required including RiveTier shelving, RiveTier battery racks, Industrial Structures mezzanines, Pacific pallet rack, and the engineering services available to provide the planning, engineering, and seismic calculations required for the permit process.
Due to the success of this project we have had referrals and have installed several similar projects incorporating Rivetier catwalk systems and Industrial structures mezzanines.
Casco Equipment Corporation
First, thank you for taking the time out of your busy schedule to come down to Crown Lift Trucks and discuss the Western Pacific product line. I know a lot of our salesmen (new and “seasoned”) found it very informative. I learned a few things myself about the mezzanine applications and what to look for.
In addition, I wanted to take a moment during this email to let you know that we are very pleased to work with Denise in your Customer Service office. She has always been such a pleasant voice to talk to and has always responded to any of our needs for pricing and information in a timely manner. It always helps, especially during a customer crunch situation, to talk to a knowledgeable person who is always there to help. Maybe during your next trip out, you can bring her along with you so we can meet her in person.
Again, thank you and Denise for representing such a great company with a fine product line. We look forward to many more opportunities to partner with Western Pacific Storage Systems.
Material Handling Coordinator, Ontario Distribution Center
Crown Lift Trucks